Do you have questions about managing your client relationships? This curated bundle of 4 hours of content-rich webcast programming gives you a solid foundation in dealing with the issues that can arise. Set your own schedule, expand your skill set, and advance your practice with confidence.
Webcast Briefings
• When, Why & How of Client Engagement & Conclusion of Representation Letters: Purposes of engagement agreement and disengagement and nonengagement letters; When a written fee agreement is required; Types of fee agreements; Mechanics of drafting fee agreements; Sample clauses; How client engagement fits into intake
• Managing Client Expectations to Create Raving Fans: Why is managing client expectations important and what type of impact will it make on your firm; What makes doing this consistently difficult and how can you avoid that; What specific topics and areas can you focus on to ensure you keep clients happy; What are the limitations to setting client expectations; What tools can you use to consistently and systematically keep client expectations in check so you can have happier clients and generate more business
• Parsing Out the Line Between Counseling Your Client & Being a Co-Conspirator: Review of the responsibilities and prohibitions on lawyers in Massachusetts; Examination of how these responsibilities and prohibitions interplay and play out in “ripped from the headlines” cases; Practical tips for ensuring lawyers provide zealous, client-directed guidance within the scope of representation while avoiding ethical pitfalls
• Best Practices & Pitfalls in Attorney Fee Structures: Types of fee structures; Pros and cons of each type of fee structure; Best practices and ethical considerations; Pitfalls and mistakes to avoid Unparalleled Expertise—Speakers
• Top-notch Guidance—from the Best in the Practice
• Practical Insight You Can Trust
MCLE webcasts are delivered completely online, underscoring their convenience and appeal. There are no published print materials. All written materials are available electronically only. They are posted 24 hours prior to the program and can be accessed, downloaded, or printed from your computer.